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Legal policies built around your account

When you open an account with fifa855, we handle your data, deposits and withdrawals according to clear legal standards where local law permits.

Account security verified on loginData retention policies disclosedWithdrawal verification steps explained
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fifa855 Legal policies built around your account
REACH OUR TEAM

How to contact us about legal or account matters

Our support team handles account access requests, legal inquiries and compliance questions through multiple channels.

Live Chat Support Chat with our team directly through the support bubble in your account. Available 08:00–22:00 Indonesia time daily. We handle account access, data requests and policy questions in real time.
Email Support Send legal or account requests to our compliance team at [email protected]. We respond within 24 hours with confirmation of your request and the next steps.
Account Settings Portal Log in and visit 'Account & Legal' to view your data, download transaction history and submit formal requests. Requests are timestamped and tracked in your account.
DATA & SECURITY

How we protect your information and comply with regulations

Your account data is encrypted in transit and at rest on our secure infrastructure. We collect only the information needed to verify your identity, process payments and fulfil legal obligations.

Encryption & Storage

Your account credentials, payment details and transaction history are encrypted and stored on PCI-DSS-compliant servers. Access is logged and monitored to detect unauthorised activity.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to improve the lobby interface. No third-party advertisers have access to your cookie data. You can clear cookies in your browser any time.

Data Retention

We retain your account data for the life of your account plus 24 months after closure, in case of dispute or legal requirement. Transaction logs are kept for seven years to comply with financial regulations.

Withdrawal Verification

Before processing any withdrawal, we cross-check the destination payment method against your account history. Large withdrawals may trigger additional identity verification to prevent fraud.

Third-Party Access

We share your data only with payment processors (to settle DANA, OVO, GoPay and QRIS transfers), licensed security providers and regulators where law requires. No marketing partners receive your account details.

Your Data Rights

You can request a copy of all your data, correct inaccurate information or ask us to delete your account. Submit requests via live chat or email; we respond within five business days with next steps.

Legal and account access questions answered

Below are answers to the questions we hear most often from our players about account rights, data handling, payment processing and how to contact us. If you don't see your question here, reach out to our team through live chat or email—we're here to clarify any legal or compliance matter affecting your account.

Yes. Log in, go to 'Account & Legal' and select 'Download My Data'. You'll receive a file containing your profile, all deposits and withdrawals, game activity and login history. The file is usually ready within 24 hours.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 1–2 business days. Bank transfers may take 2–3 days depending on your bank. We verify your identity and payment method before processing to ensure security.

Only our compliance, payments and support teams see your full account details. We never sell your data to third parties. We share information with payment processors to settle deposits and withdrawals, and with regulators where law requires.

Your account and any remaining balance remain yours. We retain your account data for 24 months after closure in case of dispute. You can reopen your account anytime by logging in again, where local law permits.

We verify every withdrawal against your account history, payment method and identity. Large withdrawals (above Rp 50 million) may trigger a follow-up verification call or email to confirm the request is genuine before we process it.

Yes. Contact our support team via live chat or email and request temporary suspension or permanent closure. Temporary suspensions can last 7, 30, 90 or 180 days. We will not reopen your account during that period without your explicit written request.

Contact our support team immediately via live chat (08:00–22:00 Indonesia time) or email [email protected]. Report any suspicious logins, unauthorized withdrawals or transactions you didn't make. We will investigate within 24 hours and secure your account.

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